Refund policy

At Farm’n Care, we take care in packing and delivering our products to you.

Because our products are consumable food products, opened or used products generally cannot be returned or exchanged for hygiene and safety reasons.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A leaking product
  • An incorrect product
  • A missing product

please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • A short video, where applicable

Our team will review the issue and provide an appropriate resolution.

Return Eligibility

A return may be accepted only when the issue is verified by our team and the product meets the applicable return conditions.

Products must generally be:

  • Unused
  • In their original packaging
  • Accompanied by the order details
  • Reported within the specified period

Refunds

If your refund is approved, the refund will be processed through the original payment method where possible.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

Non-Returnable Products

For food safety and hygiene reasons, opened, used or consumed products are generally not eligible for return unless the product was received damaged, defective or incorrect.